Cookie policy

THE HOPE LEASE LTD (Trading As KOKO) PRIVACY AND COOKIES POLICY

The Hope Lease Limited ("We", “Us” “Our”) is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy”) (together with and any other documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to Us whether as customer, member, membership applicant, guest, visitor, user or performer of our websites, applications, services or facilities will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.

For the purpose of the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018, (collectively the “Data Protection Laws”) the Data Controller is The Hope Lease Limited (company number 09773675). Our registered office address is set out in the Contact section below.

Our trading address and location of Our music venue and members club known as KOKO (the “Club”) is 1A Camden High Street London.

Your Personal Information

We collect and process some or all of the following types of information from you in the course of your use of our website/app:

Information that you provide by filling in forms on the website or filling in forms as part of the registration process. This includes information provided at the time of registering to use the website/app, subscribing to our service, or requesting further information or services. We may also ask you for information when you report a problem with the website.
Specifically, personal details such as name, email address, telephone number, address, band/artist name, CV, photo, date of birth or any information input by when using the website using our Services.
If you contact Us, We may keep a record of that correspondence.
Details of your visits to the website/app including, but not limited to, traffic data, location data, weblogs, and other communication data, and the resources that you access.
Records of any breaches of Club rules by You or your guests;
CCTV recordings monitoring the interior and exterior of the Club premises;
Vehicle registration details to facilitate VIP access, back stage loading/unloading and deliveries.
If you contact Us, We may keep a record of that correspondence;
Age and identity verification including scanning identity cards and documentations using ID Scan recording devices to control entry to the Club;
Information that you provide by filling in forms on the website or filing in forms as part of the registration process. This includes information provided at the time of registering on the website, application or booking, making reservations, subscribing to or purchasing our products and services, or requesting further information or services. We may also ask you for information when you report a problem with the website.
Any content you generate, upload or make available through our digital platforms including messaging services.
Details of your visits to the website/app including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.
When using our online “Contact Us” form the provision of your name, e-mail address, telephone number and enquiry details are required from you to enable Us to respond to your enquiry.
When using our online “Contact Us” form or otherwise requesting to perform at the Club the provision of your band/artist name, manager, promotor or booking agent as applicable is also required.
When using our online “Contact Us” form to apply for job vacancies your CV, the position being applied for and a photo may also be required.

Information We Collect From Other Sources

We will also obtain personal data from ticketing agencies, reservation agents and third party suppliers where they provide Us with your personal data when you book one of our events through their platform.

We may also receive information about you from users of shared ID Scan verification services, licensing authorities, the police or organisations such as PubWatch as part of our door security and admission policy.

Uses Made Of Your Information

Lawful Basis For Processing

We rely on your consent as the lawful basis where you have agreed to participate in a survey, and for the processing of such personal information as has been collected through that survey.

We rely on “performance of a contract” on which we collect, use and share (in accordance with this policy only) your personal data in order to provide our services or to receive your services pursuant to an agreement with you.

We rely on “legitimate interest” where:

We collect, use and share (in accordance with this policy only) your personal data in order to provide our services pursuant to an agreement with an organisation that has engaged you.
We collect, use and share (in accordance with this policy only) your personal data in order to comply with health and safety, licensing regulations applicable to licenced premises and to assist the police and law enforcement agencies.
You have contacted us, we use and process your contact details to correspond with you to respond to your enquiry, including providing you with materials and information we feel may be of interest to you.

Purpose Of Processing

We use information held about you in the following ways:

To provide you with our products and services.
To administer your membership including an application for membership with us.
To ensure that content on the website is presented in the most effective manner for you and for the device(s) you use to access and view the website;
To provide you with information and offers that you request from Us or which We feel may interest you.
To carry out our obligations arising from any contracts entered into between you and Us including enforcing the Club rules, policies and membership terms and conditions.
To protect us, our members, customers, guests, visitors, staff, performers and contractors against loss, harm or damage.
To comply with applicable law, regulations, guidelines, licencing conditions and instructions (including from instructions issued by local licensing officers and the police) in relation to the safe management and operation of the Club including track and trace and age and id verification controls for access to the Club and events.
To keep you informed about events, Club activities and offers.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service and to participate in surveys.

We may anonymise, aggregate and de-identify the data that we collect and use such for our own internal business purposes. This may include sharing such data for commercial, statistical and market research purposes.

Marketing

In addition to the above uses We may use your information, to notify you about goods or services which may be of interest to you. Where We do this, We will contact you by post, electronic means (e-mail, SMS or via social media). If you do not want Us to use your data in this way please either (i) tick the relevant box situated on the form on which We collect your data (for example, the registration form); (ii) unsubscribe from our electronic communications using the method indicated in the relevant communication; or (iii) inform Us at any time by contacting Us at the contact details set out below.

Disclosure Of Your Information

We routinely disclose your personal data to our third-party service providers, agents, subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. to host our servers).

We may disclose your personal data to any member of our corporate group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).

We may also disclose your personal data to third parties:

If We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets; or
If We or substantially all of our assets are acquired by a third party, in which case personal data held by Us about our customers will be one of the transferred assets; or
If We are under a duty to disclose or share your personal data in order to comply with any legal, regulatory or licencing obligation, or in order to enforce or apply our Club rules and policies, membership terms and conditions or website terms and conditions; or
To protect Our rights, property, or safety or that of our affiliated entities and our users and any third party We interact with to provide our products and services; or
In relation to selected third parties only, only to the extent that you have consented to such selected third parties notifying you about certain goods or services, which may be if interest to you.

Other than as set out above, and save insofar as is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.

Storing Your Personal Data

Security

We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way.

We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

Payment is handled separately, and securely, through the payment processor you have selected during checkout (“Payment Processor”). Your payment card details are never collected by Us

If you want to find out more about how the Payment Processor processes your personal data, you can refer to their own privacy notice. We may via our Payment Processor ask that payment card details or direct debit mandates you provide as part of a membership application, joining fee or subscription fee payment obligation is stored for the purpose of processing your application, initiating membership and collecting joining and membership fees including renewals. This information may be stored for later use whilst you are on any membership waiting list. We will store this data in accordance with our legal obligations and only for so long as permitted in each case under applicable law

You may choose to opt out of us holding your payment information. If you do we may request further payment details in order to complete your membership application and for you to pay any joining or membership fees or to pay for goods and services provided by Us.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the website/app; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

The website/app and communications from us (including social media messaging) may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.

Keeping Your Personal Data Up To Date

If your personal details change you may update them by or by contacting Us using the contact details below. If you have any questions about how We use data collected which relates to you, please contact Us by sending a request by email to the contact details below.

We will endeavour to update your personal data within seven (7) working days of any new or updated personal data being provided to Us, in order to ensure that the personal data We hold about you is as accurate and up to date as possible.

Where We Store Your Personal Data

The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). We will take all steps reasonably necessary to ensure that your data is held securely and in accordance with this Policy

Countries outside the EEA do not have the same data protection laws as the United Kingdom and EEA and we have therefore ensured that any of our suppliers who may transfer your personal data outside the EEA has put in place appropriate measures to protect your data, for example by entering into a European Commission approved contract (as permitted under Article 46(5) of the General Data Protection Regulation).

We will not otherwise transfer your personal data outside the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries. If you would like further information please contact Us (see ‘Contact’ below).

Retention Periods

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our members and customers (including contact, financial and transaction data) for six years after they cease being members or customers for tax purposes.

Your Rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

Access to your personal data and to certain other supplementary information that this Policy is already designed to address.
Require Us to correct any mistakes in your information which We hold.
Require the erasure of personal data concerning you in certain situations.
Receive the personal data concerning you which you have provided to Us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations.
Object at any time to processing of personal data concerning you for direct marketing.
Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
Object in certain other situations to our continued processing of your personal data.
Otherwise, restrict our processing of your personal data in certain circumstances.
Claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals' rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

Email, call, or write to Us.
Let Us have enough information to identify you (such as your registration details).
Let Us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
Let Us know the information to which your request relates.

How To Complain

We hope that We can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Information About Our Use Of Cookies And IP Addresses

We may collect information about your mobile phone, computer or other devices from which you access the website including where available your IP address, operating system, and browser type, for systems administration and to report aggregate information to third parties affiliates] This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We may, however, use such information in conjunction with the data We have about you in order to track your usage of our services.

Our website uses cookies to distinguish you from other users of our website. This helps Us to provide you with a good experience when you browse our website and also allows Us to improve the website. By using our website you agree to our use of cookies as more specifically set out below.

A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The cookies We use include:

“Analytical” cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps Us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
“Strictly necessary” cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.
“Functionality” cookies. These are used to recognise you when you return to our website. This enables Us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region.
“Targeting” cookies. These cookies record your visit to our website, the pages you have visited, and the links you have followed to our affiliates' websites. We will use this information to make our website, offers e-mailed to you and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties affiliates may also use cookies, over which We have no control.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our website.

Contact

All questions, comments and requests regarding this Privacy and Cookies Policy should be addressed to Us at Data Protection Enquires, KOKO Head Office, The Hope Lease Limited, 3rd Floor, Denmoss House, 7 Greenland Street, London NW1 0ND.